Multi-Project Deployment: Tackling Complex Patient Access Challenges
The Challenge
A $5B academic health system operated across multiple EMR systems while facing persistent staffing shortages that created mounting backlogs across multiple departments. The constant inflow of eligibility rejections and denials demanded additional capacity, but existing outsourcing partners offered rigid contracts with poor performance.
The Solution
Emcore served as the extended patient access partner, deploying flexible global talent across concurrent initiatives:
Complete Team Structure
All Emcore staff completed the same multi-week training program as internal employees, ensuring consistent quality and process adherence.
Integrated Training
Teams organized with dedicated leads, quality personnel, and analytics resources to maintain accountability and performance visibility.
Multi-Project Capability
Simultaneous deployment across distinct project cycles, including denial backlog cleanup, ongoing patient access rejections, and Workers Compensation/Auto insurance claims follow-up
Flexible Resource Allocation
Rapid redeployment based on organizational priorities and project demands.
The Impact
During the deployment, teams achieved significant net reduction in accumulated backlogs while maintaining pace with ongoing rejections and denials. The flexible model enabled the health system to address three distinct projects simultaneously while uncovering recurring denial patterns that provided actionable insights for upstream process improvements.
We don’t just manage multiple projects—we deliver integrated solutions that scale with your changing priorities.
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info@emcoreglobal.com
